Troubleshooting

AM Browser server

In case http://<node_server_ip>:8888 does not work:

1. Open a command window and enter services.msc, make sure there is an HPE am-browser-service service and make sure its status is "Running".
2. Go to the <node_server>\log folder, open ambrowser.log.YYYY-MM-DD to check the detailed information.

If you do not see the following messages in the log files, the HPE am-browser-service service is not installed correctly and you can try to re-install the service.

{"level":"info","message":"[server] Set db folder to ./db","timestamp":"2016-07-08T06:07:03.827Z"}
{"level":"info","message":"[server] App listening HTTPS on port 8443","timestamp":"2016-07-08T06:07:03.876Z"}
{"level":"info","message":"[server] App listening HTTP on port 8888","timestamp":"2016-07-08T06:07:03.876Z"}

AM REST server

If the Node server is started up, but you cannot log on with the correct username and password, there may be an issue on the REST Server. You can:

1. Open a command window and enter services.msc, Make sure there is an HPE am-browser-rest-service service and make sure its status is "Running".
2. Make sure your ODBC connection is created successful. To do this, open c:\windows\system32\odbcad32.exe and check configuration.
3. Go to <Rest_Server_DIR>\apache-tomcat-8.0.18\logs and open stdout.log or stderr.log for detailed information.

If you still cannot figure out what is wrong with your configuration, you can pack your Node Log and Rest Log and send them to ambsupport@hpe.com.

Message

AM Browser displays messages and saves details in Message History (Header > User menu > Message History).

Message types are as follows:

• Error
  • User token of AM REST service expired
  • Authentication problems
  • Saved View / Graph / Insight is invalid
  • Retrieve data from AM REST service failed
• Success
  • Create, update, delete data (View / Graph / Insight) successfully
  • Send message to Slack successfully
• Warning
  • Preview AQL in Graph module, get unexpected data (Column between head and row inconsistent)
• Confirmation
  • Alert confirm window before create, update or delete data
  • Duplicate view or New Graph

Error, Warning or Success message box will display 5 seconds by default. Click it to close.

Service Logs

Log file folders

• AM REST Server: \apache-tomcat-8.0.36\logs
• AM Browser Server: \log

DSN (Data Source Name)

As for DSN setup, refer to AM installation guide.